311 Vault
Contact
For all 311 Vault customer inquiries, please contact us at the email below. This includes questions about orders, shipping, local pickup, products, accounts, and general support.
Ordering
How do I place an order?
Browse the shop, select your item, and add it to your cart. When ready, head to checkout and complete your order securely through Shopify.
You will receive an order confirmation email once your purchase has been completed.
If you have any questions about placing an order, contact us at 311vaultshop@gmail.com.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your package.
If you have a 311 Vault customer account, you can also log in to view your order information and status.
For questions about an existing order or shipment, contact 311vaultshop@gmail.com.
Do you offer local pickup?
Yes. Select items are available for local pickup only in Los Angeles.
Items eligible for local pickup will be clearly marked on the product page.
For all local pickup questions and coordination, contact 311vaultshop@gmail.com.
I have a question about a product. Who do I contact?
For questions about products, availability, condition, sizing, collectibles, memorabilia, or other items in the Vault, contact 311vaultshop@gmail.com.
Account
How do I create or access my account?
Use the account login page and enter the email address associated with your orders.
Depending on your Shopify account setup, you may receive a secure sign-in code by email instead of using a traditional password.
Your account allows you to view your order history and manage available account information.
If you need assistance accessing your account, contact 311vaultshop@gmail.com.
How do I manage my account?
Log in through the account page to view your orders and manage the account information available through Shopify.
For account assistance, contact 311vaultshop@gmail.com.
How do I delete my account?
Email 311vaultshop@gmail.com using the email address associated with your account and request that your customer account information be removed.
Security
Is my information secure?
311 Vault is powered by Shopify and uses Shopify's secure checkout and account systems to process orders and protect customer information.
Payment information is processed securely through Shopify and supported payment providers. 311 Vault does not directly store your complete credit card information.
For customer questions regarding your account or order information, contact 311vaultshop@gmail.com.
Customer Support
Who do I contact if I need help?
All 311 Vault customer inquiries should be sent to 311vaultshop@gmail.com.
This includes questions about orders, shipping, tracking, local pickup, products, accounts, payments, and general customer support.