Privacy policy
Your Privacy Matters
We collect and use personal information only as needed to operate the 311 Vault store, fulfill orders, provide customer service, improve the shopping experience, and comply with applicable legal obligations.
Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies installed on your device.
As you browse the site, we may also collect information about the pages, products, or collections you view, what websites or search terms referred you to the site, and information about how you interact with the site.
We collect device information using technologies including:
- Cookies
- Log files
- Web beacons, tags, and pixels
When you make a purchase or attempt to make a purchase through the site, we may collect information including:
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
Payment information is processed securely through third-party payment providers. 311 Vault does not store full payment card information on our servers.
How We Use Your Personal Information
We may use the personal information we collect to:
- Process and fulfill orders
- Provide shipping and order confirmations
- Communicate regarding purchases or customer service inquiries
- Screen orders for potential fraud or risk
- Improve and optimize the website experience
- Provide marketing or promotional communications when you have opted in to receive them
We may also use aggregated analytics information to better understand customer behavior and improve the store experience.
Sharing Your Personal Information
We share personal information with trusted third parties only as necessary to operate the store and provide requested services.
These service providers may include:
- Payment processors
- Shipping and fulfillment providers
- Website hosting providers
- Ecommerce and analytics platforms
- Fraud prevention and security providers
These service providers are permitted to use personal information only as necessary to perform services on our behalf.
We may also disclose information when necessary to comply with applicable laws, regulations, legal requests, or to protect our rights and the security of the store.
Behavioral Advertising
We may use certain personal information to provide advertising or marketing communications that may be relevant to your interests.
Depending on the services and platforms involved, you may be able to manage or opt out of targeted advertising through your browser, device, or platform-specific privacy settings.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyze traffic, personalize content, and enhance your shopping experience.
You may disable or manage cookies through your browser settings, although portions of the site may not function properly when certain cookies are disabled.
Data Retention
When you place an order through the site, we may maintain your order information for our records unless and until deletion is requested, subject to applicable legal, tax, accounting, fraud-prevention, or recordkeeping obligations.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain data uses or marketing communications
To submit a privacy request, contact us at 311vaultshop@gmail.com.
California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws regarding access to, correction of, deletion of, and control over your personal information.
311 Vault does not sell personal information for monetary payment.
Minors
The site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.
Updates will be posted on this page with a revised effective date.
Contact Us
For more information about our privacy practices or if you have questions regarding this Privacy Policy, please contact:
Do Not Sell or Share My Personal Information
311 Vault respects your privacy and values transparency regarding how your personal information is handled.
We do not sell your personal information to third parties for monetary payment.
We may share limited personal information with trusted service providers as necessary for business operations, including:
- Payment processing
- Shipping and fulfillment
- Website hosting and analytics
- Fraud prevention and security monitoring
These providers are permitted to use your information only as necessary to perform services on our behalf.
Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information collected about you
- Request correction or deletion of certain personal information
- Opt out of certain data sharing or targeted advertising practices where applicable
To make a request, contact:
Do Not Track Signals
Some web browsers offer Do Not Track features. Because there is not currently a consistent industry standard for recognizing or responding to all Do Not Track signals, our website may not respond to every browser-based Do Not Track setting.
Children’s Information
We do not knowingly collect or share personal information from individuals under 16 years of age.
Contact
If you have questions regarding this policy or your privacy rights, contact: